INDEKS KEPUASAN MASYARAKAT (IKM) GUNA MENINGKATKAN PELAYANAN PUBLIK DI PUSKESMAS BAMBU APUS TANGERANG SELATAN

Abstract

The purpose of this study was to determine the public satisfaction Index  at the Bambu Apus Pamulang Health Center in South Tangerang. This type of research is descriptive research. The data were  processed by  using the weighted average values for each service element. The results of the study show that public service performance generally reflects a good level of quality. This is evidenced by  the fourteen elements of service, all of the average values above the perception value  based on a survey with one hundred and fifty respondents.